Inkana Support
Support provider: Inimasolution · Other languages: 한국어 · Bahasa Indonesia
Inkana is an iPhone and iPad app for learning Japanese by handwriting. You write five characters a day, and Inkana reads your writing on your device and marks it.
To open Settings, tap the Inkana logo at the top left of the home screen.
Passes and Purchases
The first 15 hiragana are free. After that, you can choose the 1-Year Pass (an auto-renewing subscription) or the Lifetime Pass (a one-time purchase). Prices are shown in the app before you buy.
Before a purchase, Inkana suggests signing in with Apple or Google so your pass syncs to your other devices. Signing in is not required: choose Continue without signing in to buy right away. You can sign in later from Settings.
To restore a purchase, use Restore on the pass screen or Settings → Pass → Restore purchases with the same Apple Account you used to buy. Restoring does not need an Inkana sign-in.
To view, change, or cancel the 1-Year Pass, open Settings → Pass → Manage the pass or Manage Apple subscriptions. It renews every year unless auto-renew is turned off at least 24 hours before the end of the current period. After cancelling, you keep access until the end of the paid period.
When a 1-Year Pass ends, nothing is deleted. Your handwriting, objects, and progress stay, and paid islands are locked until you renew.
Both passes can be shared with your family through Apple Family Sharing.
Account, Sync, and Deletion
An account is optional. You can learn offline without one. Signing in with Apple or Google syncs your learning progress and settings between devices.
In Settings → Account you can sign in, link a Google account, sync now, sign out, or delete your account.
To delete your Inkana account and the data saved on our server, open Settings → Account → Delete account and confirm twice. If you cannot open the app, use the account deletion page. Deleting your account does not cancel the 1-Year Pass. Cancel it with Apple first if you do not want it to renew.
Your Data
- Anonymous usage data: Inkana asks once on first launch and sends nothing before you answer. Change it any time in Settings → Data → Anonymous usage data.
- Share handwriting: off unless you turn it on. Shared samples help improve recognition and are not linked to your name or account. Turn it off in Settings → Data → Share handwriting to stop future uploads.
- Handwriting on your device: your notebook keeps recent drawings on your device. Remove old ones with Settings → Data → Tidy handwriting older than 90 days.
- Start over: Settings → Reset learning records clears learning on this device. Your pass and account stay.
Details are in the Privacy Policy.
Feedback
To send a bug report, an inconvenience, or an idea, open Settings → Help → Send feedback. Feedback is anonymous and does not need a sign-in. Please do not include passwords, payment details, or sensitive personal information.
Common Questions
- Does it work offline? Yes. Writing, recognition, tests, and progress all work on your device. Sign-in, sync, purchases, restoring, account deletion, feedback, and handwriting sharing need an internet connection.
- It read my character wrong. Recognition is a learning aid and can vary with size, position, and pen width. Write the character large in the middle of the paper. If you know it was right, choose I wrote it right.
- Can I change the pen? Yes. In Settings → Pen choose the colour and width. On wide screens such as iPad, I write with my left hand moves the paper to the left.
- Can I change the reminder? Yes. Set the time and days in Settings → Learning → Time and days.
- Can I change the app language? Yes. Settings → Display → Language: English, Korean, or Indonesian.
Contact
Email [email protected] with your device model, iOS version, app version, and a short description. Do not send Apple Account passwords or payment details by email.